Scheduled Hours of Availability
All times indicated below are for the Eastern Time Zone (New York, USA).
- CreditRiskMonitor service is available online 24 hours a day, 7 days a week, except as otherwise indicated.
- The six-hour period from midnight Saturday to 06:00 AM Sunday is reserved for routine scheduled maintenance. During these hours the service is usually available, but downtime may occur without prior notice.
- If it becomes necessary to schedule an interruption to the online service at other times, CreditRiskMonitor will notify clients at least 48 hours in advance by email.
- Telephone support is available during office hours, generally 8:30 AM to 5:30 PM Monday through Friday.
- CreditRiskMonitor closes its offices or may reduce office hours for certain holidays, and occasionally in case of dangerous weather conditions.
Note: Unscheduled unavailability of the online service during the past 36 months has been 673 minutes (available 99.87% of scheduled uptime).